Support
One person reads this inbox, and every message gets an answer. Tell us which iPhone and which iOS version you are on and we will get there faster.
What is in the app?
- Swipe Clean — go through your camera roll a photo at a time. Right to keep, left to trash.
- Photo Templates — drop your photos into a layout, add a handwritten caption, save it to your Photos.
- Gallery Wrapped — your year in photos, counted on your device.
- Story Templates — story cards at 1080 × 1920 that fill themselves from your roll.
Does Gallerio upload my photos?
No. Your photo library is read on your device only. The only image that ever leaves your device is a profile photo you pick yourself. See the Privacy Policy for the detail.
I confirmed a deletion. Where did the photo go?
Gallerio can only remove a photo through the iOS deletion dialog. Confirmed photos go to Photos → Recently Deleted, where the system keeps them for 30 days so you can restore them.
I swiped left by accident.
Nothing is gone. A left swipe moves the photo to Gallerio's own trash, on your device. Tap Undo straight away, or open the trash from the top of the Swipe Clean screen and restore anything in it. Photos only leave your library after you select them there and confirm.
The app says photo access is turned off.
Open iOS Settings → Privacy & Security → Photos → Gallerio and allow access. If you chose Selected Photos, Gallerio can only see the ones you picked — the app shows a note you can tap to choose more.
Saving an export failed.
Adding an image to your library needs permission too. Check iOS Settings → Privacy & Security → Photos → Gallerio, then try the save again.
Can I remove the gallerio mark from an export?
No. Every image the app exports carries a small gallerio wordmark in its frame — never over your photo — and there is no paid option to remove it.
How do I delete my account?
In the app, open Profile → Settings → Delete account and confirm. This erases your profile and your profile photo from our servers and closes your login.
Photos in your device's photo library are not touched. If you cannot open the app, email us and we will do it for you.
I lost my device. Can I get my profile back?
Only if you connected your account to Apple or Google before losing it. A guest account lives on the device it was created on. You can connect one from Profile → Protect your profile.
Can I make the app dark?
Yes — Profile → Settings → Appearance, then System, Light or Dark.
Anything else
Ali Gürkan Sevilmiş — gallerio.app@gmail.com